Category: COVID

DENT’s Family/Caregiver Policy during COVID

The Dent’s Family/Caregiver Policy during COVID is that we are limiting access to patients only unless absolutely necessary due to the size of our examination rooms and the need to remain as socially distant as possible for the health and safety of our patients and staff.

Exceptions to this rule are patient’s that are under the age of 18 and must have a parent present for their appointment or for patients that have a medical condition that requires them to have a caregiver with them for their appointment. In these instances one visitor will be permitted in the office with the patient, additional guests will be asked to wait in their vehicle.

If you have any questions or concerns related to this policy, feel free to reach out to your provider team via the MyDentChart patient portal.

To our dear friends in the Western New York community,

March 25, 2020


To our dear friends in the Western New York community,


Please know that your DENT team is here for you, and remains open for all essential office, diagnostic and treatment services, including injections, infusion, imaging, and counseling.

If you are scheduled for an in-office visit, rest assured that we follow CDC and other national and international expert guidelines for a safe environment.

If you exhibit symptoms of infection, including cough, fever, and shortness of breath, you should stay home, consult your primary care physician to address those symptoms, and schedule a telemedicine visit with your DENT provider to ensure that your care is uninterrupted.

Especially during times like this, your questions and concerns must be addressed efficiently. The best way to communicate with us is through our MyDentChart patient portal. A convenient tool for using the portal is a smartphone app called Healow.

Instructions for installing and using Healow can be found here.

Once installed, it is a simple way to send and receive messages, manage your appointment, and even conduct a “Tele-Visit” with your provider.

Although these are anxious times, we will get through this together. Your care matters and we vow to always be here for you.


Laszlo Mechtler, MD, Chief Medical Officer 

Joseph Fritz, PhD, Chief Executive Officer



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