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You talked, we listened! Phone Update

We understand that due to the amount of patients we have the privilege of taking care of that unfortunately that equates to high call volume for our patients to get through to us. In an effort to correct this issue, we have been diligently working on alternative options of communication for you!

 

Online Patient Portal

For all non-urgent medical communication such as prescription refills, check or cancel appointments, view testing results, or to message someone on your healthcare team we highly recommend utilizing your patient portal! Click here to enter your portal or if you don’t have an account yet, you can request it be activated there as well.

 

New Patient Scheduling

For anyone looking to schedule a consultation with one of our providers we now have the option to Pre-Register online so you don’t have to call! Visit our website at www.dentinstitute.com and click on the “Pre-Registration for New Patients” button, or click here. Once submitted, a patient experience expert will contact YOU within 1 business day to schedule. You can utilize this option at your convenience, let us call you so you don’t have to wait on hold!

 

Call Center Hours

Our phones will be closed from 12:30-1:15 pm beginning tomorrow, January 21st. This will allow our team to be at full productivity levels during all other times to provide better service to you and reduce your call wait time.

During this time frame, outside patients will still be able to press option 1 (716.250.2000) to schedule any diagnostic imaging testing such as MRI, CT and X-ray. We encourage patients to use the portal as stated above during this time or to pre-register if you’re a new patient.

 

We’re Hiring!

We are currently hiring patient experience representatives to grow our team to be able to provide better service to our community! To apply, please click here.

We want you to know that our patients are our #1 priority and providing high quality customer service is our goal. We take ownership that this has been an issue and we look forward to rectifying it.